What is a hire purchase claim?

You normally take out hire purchase (HP) or 'conditional sale' agreements when you buy cars or furniture. An HP agreement is a debt, and you don't actually own your goods until the debt is paid off. Until then, they belong to the person you bought them from (the creditor).

Instructions - How do you get your hire purchase claim reviewed?

Contact us at:
t: 0845 409 3520
f: 01772 200127
e: info@help4upreston.co.uk

Our representative will meet with you at a time and place of your convenience. It is the representative's job to ensure that you understand exactly how we work and take you step by step through the paperwork. You decide which products you wish to proceed with.

Underwriting (Vetting)

Our internal underwriting (vetting) department will assess each of the submitted applications. Where underwriting (vetting) believe there is a reasonable chance of success a ‘yes’ decision will be made. Where underwriting (vetting) believe that a successful claim is unlikely a ‘no’ decision will be made. On occasion a ‘possible’ decision may be returned. This often means that there is not enough information about the lender's contracts to be able to make a firm assessment at this stage and sight of the information held by the lender is required before a final assessment can be made.

Investigation

In accordance with the provisions of the Data Protection Act, our processing team will now contact the lender to obtain your ‘client file ’, including the contract / agreement relating to the loan. Where the lender does not comply, an offence is committed and our solicitors will use the full power of the law to obtain this file.

Solicitor

With the ‘client file’ in, a further assessment of your case will be made and a specialist solicitor will be assigned where we believe you may still have a successful claim. Your solicitor will build a case, based around contract irregularities looking to obtain the maximum level of compensation for you. While many cases are expected to be settled ‘out of court’, should the need arise to take the lender to court, our solicitors will purchase, at their cost, a legal expenses insurance policy and obtain expert barrister's opinion where required.